This policy applies to eligible software and digital-service purchases operated by Villanueva Hospitality Group LLC. Product-specific refund terms disclosed on the relevant product website or checkout also apply. If those terms provide a longer refund period, the longer period controls.
Refund requests
Unless a product-specific policy provides a longer period or applicable law requires otherwise, refund requests must be submitted within 14 days of the original purchase or initial subscription charge. Approval may depend on the nature of the product, account activity, consumption of digital or usage-based benefits, and applicable law.
Renewals
Subscriptions renew according to the interval disclosed at checkout. Customers may cancel future renewals through the available billing controls. Cancellation does not automatically refund a completed renewal charge, but a refund request may be reviewed under this policy and applicable law.
How to request help
If Paddle processed the order as Merchant of Record, customers may use the Paddle buyer-support information included with their receipt or visit paddle.net. Customers may also contact info@villanuevahospitalitygroup.com with the purchase email and transaction details.
Processing
Approved refunds are returned through the original payment method. Bank and card processing times vary and are controlled by the payment provider.
Abuse and legal rights
We may deny requests involving fraud, abuse, or material consumption of non-returnable digital benefits where permitted by law. Nothing in this policy limits rights that cannot legally be waived.