This Privacy Policy explains how Villanueva Hospitality Group LLC (“VHG,” “we,” “us,” or “our”) handles information through our websites, software products, and support channels. A product may provide additional privacy disclosures for features unique to that product.
Information we collect
- Contact and account information you provide.
- Business or workspace information entered into a VHG software product.
- Technical, device, security, and usage information needed to operate and protect the services.
- Communications and support requests you send to us.
Payments
When Paddle processes a purchase as Merchant of Record, Paddle collects and processes payment information under its own privacy terms. VHG does not receive full payment-card numbers.
How we use information
We use information to provide and secure services, authenticate users, fulfill purchases, maintain accounts, respond to support, improve performance, prevent abuse, meet legal obligations, and communicate essential service information.
How we share information
We may share information with service providers that host, secure, process payments for, or support our services; when required by law; or in connection with a legitimate business transfer. We do not sell personal information for money.
Retention and security
We retain information only as reasonably necessary for the purposes described, contractual commitments, dispute resolution, and legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
Your choices
You may request access, correction, or deletion where applicable by contacting us. Some records may be retained when required for security, fraud prevention, accounting, or legal compliance.
Children
VHG software products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes
We may update this policy as our services or legal obligations change. The effective date above identifies the current version.
Contact
Privacy questions may be sent to info@villanuevahospitalitygroup.com.